Request an Appointment Online, or call us at (888) 824-0200

The University of Chicago Medicine - Comer Children's Hospital

Preparing for Your Child's Clinic Visit

Most pediatric patients will have their appointment at the Duchossois Center for Advanced Medicine (DCAM) or at the Comer Center for Children and Specialty Care. » View a list of services offered at these locations.

Before your child's appointment, please check with your insurance company to see if you are covered for services at the University of Chicago.

If you are a first-time patient and have any questions, please call us at 1-888-824-0200. Your representative will take your information and answer any questions you might have. If you are a returning patient, to make, cancel, reschedule, or get information about your child's appointment, please call (773) 702-6169.

The first three items in this list are "musts" for everyone. The remaining items may or may not be necessary:

  • Your child's social security number
  • Insurance card--including the insurer's name and address and the policy number
  • Cash, check, or major credit card--such as Visa, MasterCard, or American Express--to pay for services not covered by insurance
  • Referral, if required by your insurance
  • Name, address, and phone number of your child's referring physician
  • Your employer's, or your spouse's employer's, name, address, and phone number--if you are covered by traditional insurance or managed care (HMO or PPO) provided by that employer
  • Medical records, lab tests, X-rays, pathology slides, or other tests if your child is coming here for a second opinion
  • A list of all medications--including prescribed, over-the-counter, herbal, and supplemental medication--your child is taking
  • Birth history
  • A book or other activity to amuse your child in the waiting area

During a clinic visit, you may have a lot of questions and your child's doctor will answer them as clearly as possible. To help remember all of this information, bring a pen and pad of paper to write down the answers to the following questions:

  • What is my child's diagnosis?
  • What is the recommended treatment?
  •  Are there any alternative treatment options that we should consider?

If your child is having surgery, the following questions may be helpful:

  • What are the risks and benefits of the surgery?
  • Is this a commonly performed surgery?
  • How long is the recovery period?
  • How will my child's pain be managed during and after surgery?
  • Should I or my child donate blood to be used during the surgery?
  • What sorts of preparations should we make before surgery? (i.e. taking certain medication, fasting, or X-rays)
  • What will my child need after surgery? Will he or she need home care, additional clinic visits, or medication?
  • What type of care will the area around the surgical site need after the procedure?

You may be asked to pay for services not covered by insurance, or your insurance may require a co-payment. Please bring cash, check, or a major credit card (Visa, MasterCard, or American Express).

Just as each individual is different, so too are the vast number of healthcare plans. While not exclusive, our list of managed care plans should give you some idea of the wide range of HMOs, PPOs, and other healthcare plans with whom we contract. If you don't see your plan listed on our insurance plans page, or if you have any questions about payment, please contact us:

Phone: 1-888-824-0200
Email: UCMConnect@uchospitals.edu

Child Life specialists can help prepare you and your child emotionally for his or her appointment by using teaching dolls, books, and medical equipment. If you would like this type of assistance, call the Child Life and Family Education Program at (773) 702-6481.